Refund policy

Refund & exchange policy

Not sure something is faulty? Call us first on 403-233-8841. Many problems — like gloves that won't turn on — are fixed in a two-minute phone call.

Return window

  • You have 30 days from delivery to request a return or exchange.
  • Holiday orders get 60 days. Anything ordered between November 1 and December 25 can be returned or exchanged within 60 days of delivery.

What can be returned

Items must be in the condition you received them:

  • Unused and unworn, with no damage
  • Cardboard tags still attached, in the original packaging
  • All components included — batteries, charger, wires
  • With proof of purchase (order number or purchase email)

How to start a return or exchange

  1. Request it from your customer account, or contact us on 403-233-8841 or info@powerinmotion.ca. Tell us your order number and what you would like to do.
  2. Wait for approval. We confirm what to send back.
  3. Fill in the return (RMA) form and put it in the box with the items.
  4. Ship it, tracked, to:
    Motion Heat
    4405 9 St SE, Unit 101
    Calgary, AB  T2G 3C8

Please don't send anything back before your return is approved. Items sent without an approved request can't be accepted.

Exchanges

Need a different size or battery? Once your exchange is approved and we receive the original item, we ship the replacement within 1–5 business days. You pay postage to send the item to us; we pay to ship the exchange back to you.

Refunds

  • We inspect your return within 1–5 business days of receiving it and email you to confirm whether the refund is approved.
  • Approved refunds go back to your original payment method and cover the product price and tax.
  • Original shipping charges are not refunded, and return postage is paid by you.
  • Your bank or card company may take a few extra days to show the refund.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty, or not what you ordered, contact us straight away and we'll make it right.

Warranty

Everything we sell carries a one-year warranty from delivery against manufacturing defects. Warranty claims are separate from returns and aren't limited by the 30-day window — see our warranty page for how to make a claim.

Bought from one of our dealers? Returns and warranty claims go back through that dealer.

Questions

Call 403-233-8841 or email info@powerinmotion.ca, Tuesday to Saturday, 10 AM–6 PM MST. Answers to common questions are in our FAQ.