Shipping policy

When your order ships

We pack and ship orders Tuesday to Friday.
Most orders leave within 2 shipping days of payment. Orders placed Saturday to Monday ship from Tuesday.
We don't ship on statutory holidays.

Delivery times

Within Canada: usually 2–7 business days once shipped.
International: usually 4–22 days, depending on the courier you choose. Checkout shows a more specific estimate for each option.

November and December are our busiest months. If you need gear by a certain date, order early.

Shipping costs

Shipping is calculated at checkout from the weight, size and destination of your order, and is charged with your purchase. The price shown at checkout is the final shipping cost.

Local pickup in Calgary

Choose store pickup at checkout and collect from 4405 9 St SE, Unit 101, Calgary — usually ready within 24 hours. Pickup hours are Tuesday to Saturday, 10 AM–6 PM MST.

Items out of stock

If something in your order is temporarily out of stock, we normally hold the whole order and ship everything together once it arrives. Orders with several combo kits may be split into separate shipments so the in-stock kits reach you sooner.

If an item will be delayed, we'll contact you. You can choose to wait, or cancel the delayed item for a refund.

Tracking

Once your order ships, you'll get an email with a tracking link.

Changing your address or cancelling

We can change the delivery address or cancel an order any time before it ships. Contact us as soon as possible. Once an order has shipped, see our refund & exchange policy.

P.O. boxes

We ship to P.O. boxes by postal service only. Couriers can't deliver to them.

Late, damaged or lost parcels

Later than expected? Contact us and we'll look into it with the courier.
Damaged in transit? If you can, refuse the parcel at the door and contact us. If it was left while you were out, contact us with photos.
Lost? Once the courier completes its investigation, we'll send a replacement or refund.

Taxes and import duties

Sales tax is added at checkout. For orders shipped outside Canada, import duties and taxes may be charged by the destination country on arrival. These vary by country and are the buyer's responsibility.

If duties are refused and the parcel comes back to us, we'll refund the value of the goods minus the return shipping cost. The original shipping charge isn't refunded.

Warranty

Warranty claims are covered on our warranty page.

Questions

Call 403-233-8841 or email info@powerinmotion.ca, Tuesday to Saturday, 10 AM–6 PM MST.